The concept of a four-day workweek might sound unusual to some—and it might be a foreign idea to you, as well—but more and more cities around the world offer this type of work schedule. Some are much closer to you than you think!
Corey Hickman of Comfort Matters doesn’t just make sure that they provide the best customer service for clients. He also offers the best working experience for their employees. His company recently shifted to a four-day workweek, a change that affected his business in many ways.
In this episode, we discuss:
01:25 What his company does
- A new system focusing on replacements
- Targeting different services based on the season
- A proactive approach to marketing
08:55 What triggered the change
- Dealing with technician burnout and low productivity
- Getting people from the newer generation into trades
11:11 The nitty-gritty of the transition
- Comparing their old and new schedules
- Assessing the need to add more staff
18:59 Challenges faced during the change
- Achieving a no on-call service
- How to schedule the rotation dispatch
21:01 Dealing with multi-visit calls
- Utilizing courier services to get more work done
26:38 Marketing styles that worked for their company
- Offline and online marketing for home businesses
- Recapturing previous customers with letters
- Dominating the market in specific zipcodes
36:39 How to contact Corey Hickman
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