Coming back on the podcast is Mike Nicolai of Triton Air. In this episode, we’re talking about how he uses forms to get his team to do things the way he wants them done and up to his standard. He also gave out pointers on how to assimilate your staff to this system, how to ensure that they continue using the forms, and how it all protects your business from customer complaints.
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Here’s what we discussed:
01:35 Overview of Mike Nicolai’s business for the year
- How business is going and how Covid affected Triton Air
- Planned expansions
09:31 Owning your facility vs. renting
- Advantages of owning property
- Insight on taking the risk
11:50 How to get your staff to do things your way
- Steps to building the exact process your staff will follow
- Tools (tasklists, forms, etc.) and how they use it
- How to leverage technology and using digital forms
19:02 Example of their AC system install list
- Step-by-step of what they do on the job
- How forms (documentation) protect your business from complaints
- What to include in your forms
22:07 How to start making your own forms
- Details that you can outline before making forms
- Softwares that you can use for digital forms
- Advantages of digital over paper forms
25:34 How to assimilate your team to using forms
- What to do to buy-in your team to forms
- How to involve your team to the creation of forms
- How to make sure the whole team keeps following the forms
31:22 Quality control
- Ways to ensure the forms are followed in the front-end and back-end
32:53 Recap
- How to get started making these forms
- Steps to buy-in your staff
- Other advantages of having these forms
36:43 Next steps for Triton Air
- How they’re making their team better
- Re-organizing roles and positions in the company
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