HPS023: Dispatch Mastery Secrets – Getting The Right Techs On The Right Opportunities
Organizing and keeping up a dispatch calendar is a big ordeal for service businesses. However, the rewards are great when you finally figure out a way around it, build a system, and make it work for you. In this episode, I talk to someone with a lot of experience with it, Tommy Mello. He operates […]
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HPS022: Will Live Chat On Your Website Get You More Business?
You’ve probably seen contractor websites with live chat functionality. Is it worth it? Does it get new business? You’ve probably wondered. I recently added it to my website. In this solocast, I discuss how it is working for us so far. Below are some screenshots of how my website site looked with the live chat […]
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HPS021: Finding Success In Outsourcing Call Handling To Capture More Sales
Whether for large- or small-scale contractors, calls are the ‘best’ first point of contact with your leads. Being able to take them all and respond accordingly can not only bring up the sales but also build up the image of your company to your potential customers. Vito Maretzki is someone who has built up his […]
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HPS020: How To Up-Sell & Increase Project Size Without Jeopardizing The Sale
When trying to up-sell, you run the risk of losing the entire sale as the customer either feels they’re trying to be ‘up-sold’ or you change the scope so radically that the customers send the project back out to bid. Rodney Bailey, of Magothy Electric and I discuss what we do to prevent this. You’ll […]
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HPS019: Using Risk Reversal To Sell More Projects with Bob Bird
From bootstrapping his business with rental equipment to a thriving family business 20 years later, Bob Bird of Bird Insulation shares his path and some of the key ingredients that make his business tick! As you’ll hear, Bob does something a little uncanny when it comes to deposits… he takes $0 upfront. That’s a total […]
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HPS018: From Time Wasting Meetings To Productive Training Sessions
We’ve all had our guys huddle around for a meeting only to have it turn into a time suck. Today we here from Dan Dowdy who shares what he does to make his meeting time a productive training sessions. We here about weekly schedule and exactly what todays meeting was about in his mid-upper 7 […]
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HPS017: Building Trust & Credibility When You’re Just Starting Out With Gabe Callaway
“Can I have some customer references?” That question will sound like fingernails on a chalkboard your first few months in business. After 8 years in business, today’s guest is starting a new business in a more narrow trade line, which has put that question at the forefront of many sales discussions he has. We discuss […]
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HPS016: Hiring A Sales Manager And Onboarding a Sales Team
A $10,000,000 sales team… that’s where Jay Davies of Orion Home Improvement is headed! Tune in as he shares his experience on stepping aside from the sales process building a sales team. We go in depth covering the roles he’s mapped out, what they cover, finding the people to fill the roles, and taking sales […]
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HPS015: Perfecting The Service Call & Minimizing Callbacks
Keith Neff of Triple A Air Conditioning joins me in this episode. With over 30 years experience in the trade he shares his tips for a “perfect” service call that will lead to positive customer rapport, increase ticket size, and minimize callbacks and warranties. RESOURCES Home Pro Sales & Marketing Lounge Triple A Air […]
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HPS014: Winning With HomeAdvisor Leads
Pete Catalano of Concrete Hero finds success in a lead source that will make many contractors cringe… HomeAdvisor. Pete and Corey discuss how he is getting a positive ROI from HomeAdvisor, how the platform works, what it costs, and how to the make most of every lead on there. Pete provides a unique perspective from […]
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